We Care Guarantee
We make it easy for you to keep your Cycle Dog Gear in top shape. We believe sustainability starts with reusing and keeping useable products out of the landfill. We offer a free repair program for any sewn product including, beds, plush toys, jackets, collars and leashes. If your Cycle Dog product falls victim to chewing, send it back to us and we will repair it free of charge for the useful life of the product. You will be given a form to return with your product with payment information to cover return shipping of your repaired product.
Ecolast toys and the High Roller Plus Balls are durable but not indestructible, however if your toy meets an immediate demise within your first play session, we offer a one-time replacement of a similar toy within 30 days of purchase. Proof of purchase is required and shipping of replacement toys is $5. We do not guarantee your ecolast 3-Play toy or ball will squeak forever. Dead squeakers are not covered by our guarantee. If you your rubber toy falls within our guarantee terms, please fill out the form below along with an image of the product to start the process.
If you experience a defect in materials, hardware or workmanship of your Cycle Dog product, you may be eligible for a free one-time replacement. Please fill out the form to determine eligibility.