We Care Guarantee

Fun. Safe. Tough.

At Cycle Dog, we stand behind the quality of our products. We warranty our products against defect in materials, hardware, or workmanship of your Cycle Dog product. However, please note that we do not offer refunds or replacements due to chewing, normal wear and tear, unsupervised play, or misuse of the product. No Cycle Dog product is guaranteed to be indestructible, chew proof, or last the lifetime of your pet.

We believe in sustainability and reusing products to reduce waste in landfills. That’s why we offer a free repair program for any sewn product, including beds, plush toys, jackets, collars, and leashes that become damaged due to chewing or unsupervised play. If your Cycle Dog product falls victim to chewing, send it back to us, and we’ll repair it free of charge for the useful life of the product. However, we do not cover shipping for this service, and it’s your responsibility to send the product to us for repair.

Although our Ecolast® toys and High Roller Plus Balls are durable, they’re not indestructible.  We do not guarantee that your Ecolast 3-Play toy or ball will squeak forever. If the rubber toy you received has a defect in materials or workmanship, please fill out the form below, along with an image of the product, to start the warranty process.

For warranty claims, please fill out the form to determine eligibility.

Eligibility Form

    First Name*

    Last Name*

    Address 1*

    Address 2

    City*

    State/Province*

    Zip/Postal Code*

    Country*

    Your Email*

    Dog Name*

    Dog Breed*

    Dog Weight (lbs)*

    Dog Birthdate*(mm/dd/yyyy)*

    Product Type*

    Place of Purchase*

    Date of Purchase(mm/dd/yyyy)*

    Add Image 2 (jpg max 400K)

    Additional Information

    * Denotes Required Fields