We Care Guarantee

Fun. Safe. Tough.

We make it easy for you to keep your Cycle Dog Gear in top shape. We believe sustainability starts with reusing and keeping useable products out of landfills. We offer a free repair program for any sewn product including, beds, plush toys, jackets, collars, and leashes. If your Cycle Dog product falls victim to chewing, send it back to us and we will repair it free of charge for the useful life of the product. You will be given a form to return along with your product with payment information to cover the return shipping of your repaired product.

Ecolast® toys and the High Roller Plus Balls are durable but not indestructible, however, if your toy meets an immediate demise within your first play session, we offer a one-time replacement of a similar toy within 30 days of purchase. Proof of purchase is required and shipping of replacement toys is $5. We do not guarantee your Ecolast 3-Play toy or ball will squeak forever. Dead squeakers are not covered by our guarantee. If the rubber toy falls within our guarantee terms, please fill out the form below along with an image of the product to start the process.

If you experience a defect in materials, hardware, or workmanship of your Cycle Dog product, you may be eligible for a free one-time replacement. Please fill out the form to determine eligibility.

Please Note:
• Cycle Dog reserves the right to send alternative products based on each individual situation.
• One-time usage per household.

Eligibility Form

    First Name*
    Last Name*
    Address 1*
    Address 2
    Zip/Postal Code*
    Your Email*
    Dog Name*
    Dog Breed*
    Dog Weight (lbs)*
    Dog Birthdate*(mm/dd/yyyy)*
    Product Type*
    Place of Purchase*
    Date of Purchase(mm/dd/yyyy)*
    Add Image 2 (jpg max 400K)

    Additional Information

    * Denotes Required Fields