I bought the wrong size, can I exchange?
Yes, we take exchanges on any unused product. Simply contact us to start the exchange process.
How do I clean my Cycle Dog collar?
We suggest hand washing your collar with mild soap and water. You can machine wash collars and leashes. Washing them with a load of towels or using a wash bag will help pad the hardware in your machine. We suggest air drying or if you machine dry, use low heat.
Are Duraplush toys washable?
Yes, Duraplush toys are fully machine washable and safe for the dryer. Dogs have sensitive noses so we suggest unscented detergent. Also check for any large holes to prevent filling from coming loose in the wash cycle.
Where are your products made?
Cycle Dog's factory is located in Portland Oregon. All stitched products including collars and leads, plush toys, beds, jackets, bowls, and the park pouch are proudly hand sewn by our dog loving factory team. The High Roller Plus ball is made locally in Oregon as well by one of our molding partners. Cycle Dog trail buddy treats are made in Oregon and only use USA sourced meats. The Ecolast line of rubber toys, including the 3-Play Turtle, 3-Play Hippo and High Roller Squeaky Ball were design in house and are currently made by a factory partner in China. Because these toys are made using up-cycled materials and contain a squeaker valve, we have been unable to find a suitable factory partner in the USA to produce these toys. Hopefully in time this will change, but in the meantime we have a [...]
Where do your inner tubes come from?
We have partnerships with 100's of bike shops across the USA. When bike shops change a flat bike tire for a customer they put it in a tube recycling box to send to Cycle Dog. Bike Tubes are not recyclable by any other means, so by reclaiming these tubes, Cycle Dog has kept more than 2 million tubes out of the landfill. To become a tube recycling partner or to send in your own tubes for recycling, contact us through the contact us form.
How to clean Cycle Dog Waterproof Barrier Dog Beds?
Cycle Dog Waterproof Barrier Dog Beds are the ultimate no-stink dog bed. The Easiest way to clean your Cycle Dog Barrier Bed is to hand wash with mild soap and water. Simply spray down the surface, scrub it up with some dish soap or laundry soap and rinse. We use the garden hose or in winter the shower head. hang to dry or tumble dry on low heat. Cycle Dog beds are also machine washable, use cold water and the gentle cycle.
What are Oxo-biodegradable pickup bags?
Oxo-biodegradable are conventional plastic bags which have an additive (usually small amounts of metal salts) that help speed up the degradation process. Oxo-biodegradable bags are not compostable. Neither Oxo-biodegradable plastic bags nor bioplastic bags will degrade in the landfill, as they must be in the presence of both sunlight and oxygen. Cycle Dog chooses to use bioplastic bags made from corn/plant starches, which are a sustainable resource. Unlike oxo-biodegradable plastics, bioplastics generally do not produce a net increase in carbon dioxide gas when they break down.
Are your Earth Friendly Pickup Bags Biodegradable? They don’t say so on the package.
Cycle Dog Earth Friendly Pickup Bag are made from corn & plant starches and are biodegradable! Recently, the state of California changed their packaging laws requiring that anything stating 'Biodegradable' must also be compostable. The compostable standard is quite interesting as it requires products to degrade under ASTM6400 standards, which states products must be "compostable in industrial composting facilities". These same industrial composters state that pet waste is not allowed in their facilities. Thus, a bag that meets ASTM6400 compostable standards can never be composted if it's contains pet waste! Our bags are biodegradable but not compostable; we cannot state biodegradable on the outside of the package without breaking this CA law.